Twitter’s Customer Service Secret Revealed

Author: Erin Media April 6, 2010

Let’s say you have a problem with Twitter. Like, for instance, someone has registered your company or product name and pretends to be you. You must get them shut down…and now!

Batter Up: The Bad Pitch From HR!

Author: Richard Media February 3, 2010

Arrogant Brands Saying No to the Media

Author: Richard Media February 1, 2010

Slick’s Twitter Pitch Fit

Author: Richard Media January 31, 2010

"There Be No Vapor": A Lesson In Good Pitch Practice

Author: Richard Media January 28, 2010

Five Stories About The Media!

Author: Richard Media January 27, 2010

Boilerplating the "About" Copy

Author: Richard Media January 25, 2010

NBC: A Corporate PR Disaster

Author: Richard Media January 22, 2010

Will a Facebook Ad Land a PR Job Seeker His Next Gig?

Author: Richard Media January 16, 2010

Three Ways to Suck Less in 2010

Author: Richard Media December 29, 2009