Vendor Care is Often Overlooked in Service Businesses (And It’s a Shame)

by Richard Laermer Time for a frank discussion that doesn’t happen enough: There are a few instances when you need to say goodbye to a client, no matter how much you like or admire them. We all love working with great leaders and companies—especially when coupled with wads of funding—but money and a winning value…

Can Cannabis Be Inclusive?

It’s June 2019. Welcome to Pride Month. It’s the time of the year when the cannabis industry wants you to know how much it cares. Many of the biggest brands in cannabis are rolling out the red carpet for their LGBTQ+ fans—massive dispensary chain MedMen, popular delivery service Eaze, and Kush Queen cosmetics are a…

Startup PR Mentality: What’s Right & What’s Wrong?

Does your client thinks his startup is the greatest thing on earth? Your client is wrong. But who really cares? When it comes to “getting press” a startup chief has to be ready to take on all comers. That’s part of the problem with being a startup. The founders think it’s the best bread since…

Who Gives a Hit?

“They called you directly—so that is not like you did anything!” “We better get the credit for that!” “Man, can you believe it? They bypassed us and just called our client.” These scenarios are ridiculous at best, but they happen all too often in PR. They are about claiming the hit as opposed to working…